Return & Shipping Policy

We have a 100% Happy Guarantee so if something is not quite right, please contact us ASAP at customerservice@zcioccolato.com.  

Shipping:  We strive to ship out all orders within 24-48 hours Monday through Friday. We do make our fudge fresh daily so there are times when we may run behind as we are busy making your fudge.  

Free Shipping on all orders over $30. Orders under $30 will incur a $8.00 shipping cost.  We ship all order with USPS Priority Mail which is typically 1-3 business days in transit.  We can also ship via UPS by request, just mention it in the "notes" section at checkout.  

Warm Weather Warning:   Fudge ships quite well in warm weather as each piece is individually wrapped. If your fudge arrives on the warmer side, 20 minutes in the freezer will bring it back to good form. If your fudge got too hot and the consistency was compromised, please contact us ASAP and we will ship out a new box with ice and insulation.

Returns - If for any reason you are not satisfied with your order, we will either ship you a new package right away or extend a full refund, just let us know!  Please let us know if you have issues with your order within 10 days from receiving your order.  All returns or refunds will be processed within 3 days and you will receive your refund or product replacement within 7 days.  

Questions or problems, please e-mail us at customerservice@zcioccolato.com